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Are you comfortable speaking over the phone for most of the day?.

How would you handle explaining our services to someone who may be confused?

We have many clients who are not very familiar with disability laws or insurance policies.

Can you tell us about a time when you worked on a team and there was conflict, how did you handle it?.

If hired, how long do you see yourself staying with the company?.

Do you have any experience working with claims processing software?.

Describe a situation where you had to problem solve without much direction from management.What is your experience working with the FMLA?.Why do you want to work at Matrix Absence Management?.How would you handle multiple calls in one day?.Tell me about a time that you had to deal with an unhappy customer.Common Matrix Absence Management Interview Questions